Welcome to The North Pole Portal...

All payments are to be paid in full at the time of booking.

Payments are a non-refundable booking fee so please be sure you are happy with your chosen date and timeslot before securing your booking.

To begin the booking process we kindly ask that you complete the North Pole enquiry form found via The North Pole link below.

By completing the form you are confirming you have read, understood and agreed to our Santa Visit terms & conditions and are happy to proceed forward with securing your reservation.

Once your form has reached the desk of Mrs Claus you will receive an invoice detailing your booking terms, details and payment information.

Please allow 48 hours to receive your invoice.

All payments are to be paid contactless via BACS (bank transfer) only. We do not accept cash payments.

Please note: Your chosen service, date & time is NOT secured until the outstanding balance is paid in full. 

Though we do our best to keep to the booked timeslots sometimes there will be one or 2 incidents or overlaps that cause a delay between visits this can be something unforseen (and unavoidable) such as road works/traffic/road closure, or it could be something as wonderful (and also as equally unavoidable) as a child telling us just 'one more last thing' for the 10th time as we say goodbye at the door. 

When you book a visit you can expect us to arrive on the booked date during the allocated timeslot given; we may be upto 1 hour delayed or we could even arrive 30 minutes earlier so please do be prepared to experience your visit a little earlier or later than the allocated timeslot however we always do our best to stick to our timeslots the best we can.

For those who have booked our magical home visits in the past you will be aware of our routine; for those who need a reminder or do not know please read below.

• ARRIVAL - Listen out for the jingle bells! You can choose for the children to answer the door if you wish. You may take photos and videos throughout our visit.
• GREETINGS - Santa & Mrs Claus will meet, greet & speak to children by name, we will perform magic, Children can discover their names on the Nice List before Santa has some details to share from The Nice Notes.
• GIFT - Santa presents children with a North Pole wrapped & labelled gift each.
• FAREWELLS - Once gifts have been given Santa and Mrs Claus will begin to say their farewell...  But not before a Santa Selfie! We will organise a family photo with Santa to capture the memory of our visit. 

Rudolph's Reminder: 

Heres a few things to keep in mind... 

First of all we may have muddy boots! It ruins the illusion of the characters if we take our boots off or use plastic coverings. Please do throw down an old rug or mats if needed.

Please only refer to us as Santa/Santa Claus & Mrs Claus/ Father Christmas/ Mother Christmas etc... we are not Kelly or Ben at all during anytime of your visit; we will remain in character throughout.

Mrs Claus makes a mess! During the magic routine Mrs Claus likes to bring a little bit of the North Pole into your home and she likes to leave it there for you to enjoy. It's a magical part of the visit and can not be taken from our routine; please do not book our visit if you do not like your hoover or you have OCD. 

Our time is limited - we have developed a routine where we can deliver a magical experience within 15 minutes - do keep in mind we must keep within a timeframe. We absolutely love the house tours or waiting for grandma to arrive but sadly we wont have time for the un-planned this year.

We will be leaving Rudolph and the sleigh at the North Pole; if you wish for children to avoid seeing Mrs Claus chauffeuring Santa in a Honda we recommend a grown up sees us out while children remain indoors.

The gift from Santa depends on the age of the children and our stock of goodies from the grotto. 

Children aged 5 years+ will receive a mason jar or themed cup filled with packaged yummy goodies. 

Young children, toddlers and babies (4 years and below) will receive a Santa Goody Sleigh, soft toy or book with some yummy chocolate treats.

We do politely ask to be made aware of any allergies or health requirements in advance to your booked event so we can be sure to bring along a suitable alternative. 

We do not hand out or offer any form of lollipops. 

Below are the consumables we provide in the gifts:

Mason Jars & Cups

• Dairy milk chocolate coins
• Candy Canes
• 1 x Hot Chocolate 
• Marshmallows

Santa's Goody Sleigh

Each Sleigh is built with a selection of individually wrapped chocolate treats plus:

• 1 x hot chocolate and marshmallows 

In accordance with Natasha's Law we do keep records of the pre-packaged ingredients. Please do send a request with your booking reference to Info@kidsfunclub.co.uk to view these prior to your visit if required.

Please note the treats received in the gifts may not be dairy, nut or gluten free, most are not suitable for vegans.

If you prefer to provide your own gift for Santa to present during the visit we do indeed welcome this gesture but do not offer any fee discount if you wish to do so.

If you cancel your booking:

As stated above, due to the admin preparations, the personalised details and gifts ordered, all payments are non-refundable. Please do inform us as soon as possible if you need to cancel your booking. 

Unfortunately we will not be able to re-book you a new timeslot for this year's home visits.

If we cancel your booking:

In the unfortunate circumstance where we may have to cancel your booking you will be informed immediately and issued a full refund.